Refund Policy

Last Updated: June 2026

Service-Based Refund Policy

We deliver fully custom AI and automation services on a project-by-project basis.

We take every refund request seriously and review each case individually with full transparency.

Eligible for Refund

  • ✓Service not delivered as agreed in the project scope
  • ✓Project cancelled before any work has begun
  • ✓Technical failure or shortfall on our side that prevents service delivery

Not Eligible for Refund

  • ✕Work already completed and accepted by the client
  • ✕Change of mind or scope change after the project has started
  • ✕Delays or blockers caused by the client's side

Refund Process

  1. 1Submit a detailed request to hello@shar-ai.com
  2. 2We respond within 3 business days
  3. 3Approved refunds are processed within 7–14 business days

Contact Us

To submit a refund request or for any related questions, reach us at hello@shar-ai.com